Returns & Refund Policy – This policy relates to Syd Hill  online orders only. For returns relating to purchases made through Syd Hill stockists, please contact the place of purchase directly.

Please read our returns policy carefully to understand the process for returns and exchanges.

Change of Mind Returns:

If you change your mind about a purchase, you have 30 days from the tracked date of delivery to return the item for a refund or exchange. Here's what you need to know:

1. Condition of the Item: The item must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Authorisation: Before returning any item due to a change of mind, you must complete our online return authorisation form. Please follow this LINK to initiate the return process.
3. Return Shipping: Please note that we do not cover the cost of return shipping for change of mind returns. You will be responsible for the return shipping costs.
4. Refund Processing: Once we receive the returned item and verify its condition, we will process your refund or exchange within 3 business days.
5. Freight Free: If you received your item with free shipping, the original freight cost will be deducted from your refund. The refund amount will be for the item(s) returned, less the cost of the initial freight.

 

Faulty Products:

If you receive a faulty or damaged product, we apologise for the inconvenience. You have 7 days from the tracked date of delivery to notify us of the issue. Here's what you need to do:

1. Return Authorisation: Complete our online return authorisation form by following this LINK. Please note that images of the fault must be provided.
2. Return Shipping: We will provide you with the appropriate return shipping option that relates to your product at no charge to you.
3. Refund or Replacement: Once we receive the returned item and confirm the fault or damage, we will offer you a full refund or replacement, whichever you prefer.

Contact Us:

If you have any questions about our returns policy or need assistance with a return, please don't hesitate to contact us.

Policy Revision:

We reserve the right to revise our returns policy at any time without prior notice. Any changes to the policy will be updated on our website.'

 

Warranty Policy

Syd Hill & Sons Warranty Policy

Our saddles are covered by a 5-year warranty on the saddle tree from the date of purchase, when used under normal conditions and for the purpose intended. Please store your saddle properly and with care.

This warranty covers faults in materials and workmanship for 1-year from date of purchase and doesn't apply if damage is caused by unreasonable use, accident, neglect, normal wear and tear, or if you change your mind.

Leather is made from animal hide and is a natural material, therefore some imperfections may be seen in the leather and should be appreciated as character of your saddle and not as a fault.

All other products are covered by a 1-year warranty for workmanship faults only.

In order to make a warranty claim, the purchase of a Syd Hill & Sons product must be made by or at one of our authorized re-sellers, and proof of purchase must be provided.

The Syd Hill & Sons warranty sits alongside applicable consumer protection law.

 

Warranty Policy

Syd Hill & Sons Warranty Policy

 Saddles are covered by a 5-year warranty on the saddle tree from the date of purchase, when used under normal conditions and for the purpose intended. Please store your saddle properly and with care.

This warranty covers faults in materials and workmanship for 1-year from date of purchase and doesn't apply if damage is caused by unreasonable use, accident, neglect, normal wear and tear, or if you change your mind.

Leather is made from animal hide and is a natural material, therefore some imperfections may be seen in the leather and should be appreciated as character of your saddle and not as a fault.

All other products are covered by a 1-year warranty for workmanship faults only.

In order to make a warranty claim, the purchase of a Syd Hill & Sons product must be made by or at one of our authorized re-sellers, and proof of purchase must be provided.

The Syd Hill & Sons warranty sits alongside applicable consumer protection law.