“If you have gained the trust of a horse, you have won a friend for life.”



Return & Refund Policy

Return & Refund Policy 

All refunds or return of product must be approved by us, our suppliers or subject to approval by the manufacturer within 30 days.

We do not accept any responsibility for goods lost  or damaged in return transit.


No exchanges or refunds will be accepted after 30 days of purchase once item has been delivered unless it is a manufacturing problem. We do not give refunds if you change your mind, for incorrect fit, change of circumstances or unsuitable colour change, as colours can differ from stock photos. You may however exchange your product for an item of similar value or accept store credit to the value of the item to our discretion (excluding Saddles).

Saddle Returns

Country Scene Saddlery and Pets Supplies can not refund you if you choose the wrong saddle size for your horse or purpose of use and we can not guarantee fit as we are not saddle fitters in saying this, if our Manufacture offers in their policy for EG SADDLE FIT GUARANTEE Country Scene will follow up and help as best we can. (Some manufacturers do offer this but NOT ALL).

 

Some Brands do not offer exchange or refunds for saddles for fit,colour they only offer manufacturing Faults.

We supply all measurements for all our brands/Styles of saddles in the descriptions we also offer as much information as we can.

We recommend doing back traces,

We can offer you Several  Brands to choose from and can Custom make saddles.

If you are unsure what you need we recommend you  reach out to us and send photos through and get a Back trace done by a Professional Saddle fitter so we can cross reference and correspond with our suppliers.Saddlers  to help you find the best fit for the customer.

We can only guide you to what maybe suitable, it is the customers Choice in the End.

Manufacturing fault

A 60 day period will be extended to those products with a manufacturing fault (please contact us before posting the product back, and we may require photo's showing the defect).

All returns must be accompanied by an original receipt of purchase.

Postage for returns and postage for a subsequent replacement item is to be paid for by the customer.

Where there is a manufacturing fault postage for the replacement item will be reimbursed (only in cases where you have contacted us first and we have approved the return).

Cancellation of Orders

Custom orders/ orders where products need to be made. If you have ordered a saddle that needs to be made, we unfortunately cannot cancel an order that has already gone into manufacturing. If you have paid a deposit, it is nonrefundable and will be forfeited due to covering costs of shipping, import duties, manufacturing etc; if cancelled. If a product is being made overseas, or has been imported from overseas, we cannot return due to shipping costs and therefore cannot be cancelled/ returned unless at a manufacturing fault. ]

CUSTOM ORDERS REFUNDS 

All orders are subject to a 15% non refundable deposit / restocking fee unless otherwise specified. Deposits paid on cancelled orders are non refundable

Custom items are not eligible for returns or exchanges, and cannot be canceled after production begins. A 15% down payment is charged when production begins Or Full payment .

Limitation of Liability
Country Scene Saddlery and Pet Supplies shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Country Scene Saddlery and Pet Supplies has advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Country Scene Saddlery and Pet Supplies product is mistakenly listed at an incorrect price, Country Scene Saddlery reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. If your Order has already been charged for the purchase and your order is cancelled, Country Scene Saddlery and Pet Supplies shall issue a credit or refund via your chosen payment method in the event of an incorrect price.

Use of Site
Harassment or defamation in any manner or form on the site or to Country Scene Saddlery and Pet Supplies, including via e-mail, chat, Facebook, Twitter and Instagram, Advertising programs, Pinterest, Google Reviews, Reviews will not be tolerated.  The use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Country Scene Saddlery and Pet Supplies representative or other licensed employee, host, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.   

CUSTOM ORDERS REFUNDS 

All orders are subject to a 15% non refundable deposit / restocking fee unless otherwise specified. Deposits paid on cancelled orders are non refundable

Custom items are not eligible for returns or exchanges, and cannot be canceled after production begins. A 15% down payment is charged when production begins Or Full payment .

 

Participation Disclaimer
Country Scene Saddlery and Pet Supplies does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. Country Scene Saddlery and Pet Supplies reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or other intellectual property right of another or (d) offensive or otherwise unacceptable to Country Scene Saddlery and Pet Supplies. 

If you do not understand or agree to these terms and conditions, please do not use this site or place any orders. Once Country Scene Saddlery and Pet Supplies has approved your order, if we have not received payment within 3 working days from date of order, we reserve the right to cancel your order.
 (My suppliers will not hold items unless we have pre-approval). As a customer if you require an item to be held, please make Country Scene Saddlery aware of that BEFORE ordering.

 Thank you and happy shopping!