Returns & Warranties

We adhere to a strict 5 business day's return or exchange policy for all merchandise. Any exceptions beyond 5 days are at the discretion of the general manager and must have valid supporting evidence at the time the claims are made, including Invoice # & Purchase Date. The merchandise must have ALL original packaging and tags. A credit for the merchandise will be applied to your Shiloh account. We do not refund credit cards. (Credits will expire after 1 year if not used) All merchandise without its original packaging cannot be returned without approval.

Restocking Fees are 25% of the order minus the freight on any returns/ exchanges.

Saddles are a $25.00 USD Flat Re-Stock Fee on Returns. If you wish to exchange your saddle, we can wait for your return, apply the credit and re-ship your new saddle or treat as a new order and credit saddle upon return to be applied to a future order. All exchanges must be shipped back to our warehouse at expense of purchaser and we will assess the $25.00 USD exchange fee to this return, then re-ship your exchange saddle and any difference in cost PLUS freight to re-ship. (If you have questions about exchanges or need further clarification-please ask- RA must be obtained for Exchanges)

We DO NOT accept returns on the following Items:

• Closeouts/ Clearance
• Horse Wear (Blankets, Sheets, Lycra Hoods / Mane Tamers, Coolers)
• Horse Boots
• Hay Bags, Carriers or Nets
• Saddle Bags

• We DO NOT Guarantee fit on any products. Horses vary in shape and size and for this reason fit is something we cannot guarantee.

• Horse / Dog Clothing or Wearable Items

  Due to hygiene, sweat, animal temperaments and urine we cannot warranty items such as Blankets, Sheets, Coolers, Lycra Hoods and items that are worn by horses / dogs. We cannot guarantee against ripping / tearing on any animal such as blankets, sheets, hoods, halters, leashes, collars, dog carriers and mask. Blanket straps, buckles, halter buckles / hardware does break under certain stress point and are not guaranteed against any breakage. We do offer replacement straps for sale and items can typically be repaired at a local repair shop.

  Hay Bags / Nets / Carriers / Round Bale Nets

  Due to the nature of use of the above products and how they are used, we do not warranty any hay items. Our company cannot properly identify on these items if it was product default or nature of the animal, overload on item or improper use. For these reasons we cannot warranty any items in which are used for feeding or carrying hay.

  Warranty Notice
  Any warranties that may apply to a saddle are provided solely by the manufacturer. Responsibility for all warranty coverage, claims, and service rests with the manufacturer, not the seller.

  A slightly softer version:

  Warranty Information
  Some saddles may be covered by a manufacturer’s warranty. All warranties are the responsibility of the manufacturer, and any warranty questions or claims should be directed to them.

  A more formal card version:

  Please Note
  Where applicable, saddle warranties are offered by the manufacturer only. The manufacturer is solely responsible for all warranty terms, coverage, and claims.