An important update regarding deliveries to and from Western Australia
Dear Customers 01/12/2022
The current extreme weather and flooding have caused significant damage and closure of rail lines and major roads. This is continuing to disrupt and impact transport infrastructure and supply chains to and from Western Australia.
The Australian Government's National Emergency Management Agency has advised that while the transport system is slowly recovering, the current supply chain disruptions are likely to be ongoing until at least Christmas.
I want to keep you informed about what this means for your business as we prepare for the upcoming sales events.
Changes to pre-Christmas final lodgement dates for deliveries to and from WA: Given this ongoing situation and the current delays, we have brought forward our recommended pre-Christmas final lodgement dates for Parcel Post deliveries for our Business and Government customers by one week.
The new dates are as follows:
- Deliveries to WA from the east coast of Australia:
lodgement by 8 December.
- Deliveries to NSW from WA:
lodgement by 6 December.
- Deliveries to VIC and QLD from WA:
lodgement by 5 December.
For StarTrack Road Express services, it is recommended you continue to review the StarTrack transit grid, although delays may be experienced for deliveries to and from WA. We recommend lodging your freight as early as possible.
Our Express Post and StarTrack Premium services are currently unaffected, and customers who need to send items to Western Australia urgently are encouraged to consider these options. However, as more customers opt to use these services, we may see a delay on those lanes and will advise should there be any change.
If you have any questions regarding these changes, please contact us on 13 11 18, 8am – 6pm (local time).
Despite these external challenges, I want to assure you that we are doing all we can to continue to deliver for you and explore all available options to keep your items moving. We appreciate your patience and understanding as we work through these disruptions together and we will continue to keep you updated as the situation evolves.
Executive General Manager
Customer & Commercial